Store Policies
Shipping and Returns
Domestic Shipping
Sunny Stitches Needlepoint ships all domestic orders via USPS. Shipping rates are calculated at checkout based on the shipping method selected, order weight, and destination.
At this time, we ship within the United States only. International shipping is not available.
Order Processing Time
Orders for in-stock items are typically processed and shipped within 5 business days from the date the order is placed. You will receive a shipping confirmation email with tracking information once your order has been fulfilled.
Please note that while a tracking number may be created immediately, your order is not considered shipped until it has been scanned by the carrier and tracking activity begins.
Free Shipping
Free standard shipping applies to in-stock inventory inventory orders over $100 and is fulfilled via USPS. This offer applies to in-stock inventory items only and does not include applicable taxes or shipping charges. The free shipping discount is applied automatically at checkout.
Shipping costs for preorder items are calculated separately, and preorder purchases do not apply toward the $200 free shipping threshold for in-stock merchandise. When your preorder item arrives and ships, you will receive a shipping confirmation email with tracking details.
Delivery and Carrier Responsibility
Once a package has been transferred to USPS, delivery times are estimates and are not guaranteed. Sunny Stitches is not responsible for delays caused by the carrier or events outside our control.
If an issue arises, we are willing to assist with carrier inquiries to the best of our ability.
Address Accuracy
Customers are responsible for entering the correct shipping address at checkout. We are unable to replace or refund orders shipped to an incorrect address provided by the customer.
Order Issues
All sales are final. If there is an issue with your order, including damage or an incorrect item, please contact us directly at hello@sunnystitches.com upon delivery so we can assist you.